Submission Deadline Extended

Until yesterday evening following groups have submitted their CRM Process Study Presentations on Moodle. All students can download and view the contents of these presentations from Moodle.

• Order Management File
• Lead Management File
• Campaign Management File
• Channel Management File
• Field Sales File
• Marketing Analytics File
• Marketing Operations File
• Returns Management File

Sales Analysis File         

All other groups are requested to immediately upload their presentations on Moodle. I have extended the due date for submission to 25th, tomorrow until night 11PM.

Last Week before end-semister exam

This week, we are going to cover 2 more scenario overview and a demo. You have studied part of CRM process, done in-depth study of the process by each group as the assignment and hands on case studies in the lab sessions. The CRM process is also called ATI ( Awareness To Inquiry). After capturing the inquiry the next process will be ITC (Inquiry To Cash) and meet the customer requirements you need to procure products and this procurement process is called P2P (Procure To Pay).

ATI, ITC and P2P covers almost entire core Supply Chain Management part of the business.

You were expected to finish case study 5. In case, you have as yet not finished, please finish it by end of day Monday 23rd. On 24th, I will check how much each student has completed and accordingly grade the performance.

You were also expected to upload the Process Analysis presentation by Sunday. I have extended the deadline to Monday 11pm. In case, you have not uploaded the presentations as yet, then please do it immediately.

All delayed submissions will have a penalty in grading the results on Moodle.

Final Submissions of Process Analysis

12 out of 18 groups have completed their presentations.
Following 6 groups will do their presentations on Friday 20th

1. Call Center
2. Marketing analytics
3. Returns management
4. Sales Planning
5. Service Analytics and
6. Services Planning

All groups have taken good efforts to study the ByD Help documentation and try to analyse and draw SwimLane diagrams. However, please take note of the following:

1. Your presentation was concerned about the very narrow sub process assigned to you. Some groups had a tendency to discuss the process at a very high level. Please be specific and related to the specific sub-process
2. Swim Lane diagram should be drawn with each lane reserved for one actor. Identify different actors that execute the sub process and then draw swimlane diagram. 

Based on the feedback you received during presentation and from other students, please do the required modifications in the presentation and submitt your presentation on Moodle latest by Monday, 23rd morning 9AM.
                                                   

Process Analysis Presentations

On Monday, 16th, we will start Process Analysis presentation assignment.

You were given instructions of how to perform process analysis in my previous blog post http://erpwithbyd.blogspot.in/2012/03/crm-process-analysis.html

Each group will get about 10 minutes for presentations. Each student in the group should speak about 2 to 3 minutes related one aspect of the process.

The presentations will be by alphabetical order of Process Title. Please look up the list at http://goo.gl/MAs3g.

The presentation evaluation will be based on

1. Student's understanding of the process
2. Ability to communicate (including quality of presentations etc.)
3. Quality of final submission

After your presentation tomorrow, based on feedback you receive, you are requested to make necessary changes to your slides and do final submission of Power Point slides on Moodle before end of this week.

This presentation will carry 5 marks.

Debriefing case study 2,3 and 5

Today, we reviewed the case studies 2, 3 and 5 that most of you have completed upto the stage of creating new opportunity. If you require additional help in completing the case study exercises, then please refer to the detailed solution with screen shots for each step. You can download the solution document at https://docs.google.com/open?id=0B-cGSz8Wq7OccWVyblo3RTdHMjg
Please note that the solution document is based on US version of the case studies. The system that you are using is configured for India and hence there will be some slight differences.

Proposed Teaching plan for April and Course Evaluation Scheme

The proposed teaching plan for April is the following:

• 9, 11 & 13 April: Complete case 4,5 & 6 exercises in the Lab
• 16 & 18 April: Process study presentation assignment
• 20, 23 & 25: Debriefing and advanced scenario analysis in the classroom
• 27 or 30th april: Final semester exam.

(Final semester exam can be scheduled on 30th, if we can offer online test on Moodle for 65 students. Otherwise for written exam, final exam will have to be scheduled on 27th)


Course Evaluation Scheme:

• T1 test before mid-sem exam                                      Max 10 marks
• Mid-sem Exam - Written paper                                   Max 30 marks.
• After mid-sem, students will be graded as under:
• Assignment 1: Compare open source ERP with ByD .. Max 5 marks
• Assignment 2: Process Study ..                                    Max 5 marks
• Case Study Lab exercises: (cases 1 through 6) ..          Max 20 marks
• End-semester exam ..                                                  Max 30 marks

Assignment 1 (Compare open soirce ERP product with ByD) is already completed.

Assignment 2 ( Process Study presentation) is scheduled next week. You have been already assigned one of the sub-process . Please get all the required details of the process and prepare presentation. SAP ByD Help is excellent source of information to prepare  for assignment.        

Proposed Teaching plan for April and Course Evaluation Scheme

The proposed teaching plan for April is the following:

• 9, 11 & 13 April: Complete case 4,5 & 6 exercises in the Lab
• 16 & 18 April: Process study presentation assignment
• 20, 23 & 25: Debriefing and advanced scenario analysis in the classroom
• 27 or 30th april: Final semester exam.

(Final semester exam can be scheduled on 30th, if we can offer online test on Moodle for 65 students. Otherwise for written exam, final exam will have to be scheduled on 27th)


Course Evaluation Scheme:

• T1 test before mid-sem exam                                      Max 10 marks
• Mid-sem Exam - Written paper                                   Max 30 marks.
• After mid-sem, students will be graded as under:
• Assignment 1: Compare open source ERP with ByD .. Max 5 marks
• Assignment 2: Process Study ..                                    Max 5 marks
• Case Study Lab exercises: (cases 1 through 6) ..          Max 20 marks
• End-semester exam ..                                                  Max 30 marks

Assignment 1 (Compare open soirce ERP product with ByD) is already completed.

Assignment 2 ( Process Study presentation) is scheduled next week. You have been already assigned one of the sub-process . Please get all the required details of the process and prepare presentation. SAP ByD Help is excellent source of information to prepare  for assignment.        

Proposed Teaching plan for April and Course Evaluation Scheme

The proposed teaching plan for April is the following:

• 9, 11 & 13 April: Complete case 4,5 & 6 exercises in the Lab
• 16 & 18 April: Process study presentation assignment
• 20, 23 & 25: Debriefing and advanced scenario analysis in the classroom
• 27 or 30th april: Final semester exam.

(Final semester exam can be scheduled on 30th, if we can offer online test on Moodle for 65 students. Otherwise for written exam, final exam will have to be scheduled on 27th)


Course Evaluation Scheme:

• T1 test before mid-sem exam                                      Max 10 marks
• Mid-sem Exam - Written paper                                   Max 30 marks.
• After mid-sem, students will be graded as under:
• Assignment 1: Compare open source ERP with ByD .. Max 5 marks
• Assignment 2: Process Study ..                                    Max 5 marks
• Case Study Lab exercises: (cases 1 through 6) ..          Max 20 marks
• End-semester exam ..                                                  Max 30 marks

Assignment 1 (Compare open soirce ERP product with ByD) is already completed.

Assignment 2 ( Process Study presentation) is scheduled next week. You have been already assigned one of the sub-process . Please get all the required details of the process and prepare presentation. SAP ByD Help is excellent source of information to prepare  for assignment.        

CRM project team.

First meeting of CRM project team was held on Wednesday. Teams have been formed, tasks have been assigned and everyone is pumped up to start the project in full swing.

Here is the list of students with their opted teams and their contact details

https://docs.google.com/spreadsheet/ccc?key=0AhNt_rjbxW8mdGcwcXFaRVV3cWtJZDBmcXhWZ0pQRkE

Please fill in any information that is missing or is incorrect.

Apart from the above team , the whole class will be a part of the project. We will put up all the documentation, details of tasks completed etc on the blog. Feel free to post any suggestions, feedback etc.