Final Submissions of Process Analysis

12 out of 18 groups have completed their presentations.
Following 6 groups will do their presentations on Friday 20th

1. Call Center
2. Marketing analytics
3. Returns management
4. Sales Planning
5. Service Analytics and
6. Services Planning

All groups have taken good efforts to study the ByD Help documentation and try to analyse and draw SwimLane diagrams. However, please take note of the following:

1. Your presentation was concerned about the very narrow sub process assigned to you. Some groups had a tendency to discuss the process at a very high level. Please be specific and related to the specific sub-process
2. Swim Lane diagram should be drawn with each lane reserved for one actor. Identify different actors that execute the sub process and then draw swimlane diagram. 

Based on the feedback you received during presentation and from other students, please do the required modifications in the presentation and submitt your presentation on Moodle latest by Monday, 23rd morning 9AM.